Privacy Policy

Privacy Policy for Personal Information

Version V2311

Tiim Group Company Limited (hereinafter referred to as “Company”, “Tiim Group” or “we”) is committed to carrying out the mission of bringing a Safe - Reliable - Quality experience to customers, partners, social community. This includes personal data security. In the process of processing data and information, Tiim Group always complies with the Personal Information Privacy Policy.

This Personal Data Privacy Policy is published on Tiim Group's official website at TiimGroup.com.

1. Information of the company who process the personal information

Tiim Group Co., Ltd.

Address: 19th Floor, No. 4 Nguyen Dinh Chieu, Dakao Ward, District 1, Ho Chi Minh City

Phone: 028-6686-5966

Email: cacc@tiimgroup.com

2. What is processing of personal data?

Processing personal data includes the following actions: Collection, use, storage, and sharing.

3. Customer consent is important

The collection and use of each customer's information is only carried out with that customer's consent, unless otherwise prescribed by law.

4. What personal data includes?

Tiim Group may collect personal data directly from Customers and/or from different sources through transparent and legal means, including the following data: Full name, phone number, email , date of birth, nationality, address, purchase history, transaction value, payment method... and some other necessary related information.

You can choose not to provide Tiim Group with certain information, but then you will be limited in some of the utilities provided by Tiim Group.

5. Purpose of processing personal data

Tiim Group may Process your Personal Data for different, specific purposes:

1. Confirm your identity;

2. Respond to your request;

3. Provide services/products to you;

4. Buy/Order services/products from Tiim Group's partners to provide to you;

5. Receive payment from you;

6. Contact you when needed;

7. Resolve complaints if any;

8. Provide customer care services, promotions, gifts... Give appropriate suggestions for each customer when shopping. Enhance customer experience;

9. Administrative, auditing, statistical purposes...

10. At the request of competent authorities and agencies;

11. Prevent illegal activities;

12. Other purposes not mentioned above but are clearly specified in any specific product or service provided by Tiim Group, or permitted by law or competent state agency..

6. Sharing personal data

Tiim Group may share your personal data with other people and/or organizations for the purposes set out above, in accordance with legal regulations, including:

1. Any person and/or organization involved in providing services/products to you, including but not limited to: partners, suppliers, agents, contractors... of Tiim Group;

2. Any person and/or organization involved in handling your complaint;

3. State agencies or competent persons according to law.

Tiim Group commits not to sell or share information that leads to the disclosure of customers' personal data for commercial purposes.

7. Personal data storage

Tiim Group stores your personal data since we collect it on a legal basis.

Tiim Group stores your personal data for a period of time that is reasonable and necessary depending on the purposes of processing personal data mentioned above.

Tiim Group stores your personal data on Tiim Group's internal administration system and is backed up regularly.

8. Methods for protecting personal data

Tiim Group uses Secure Sockets Layer (SSL) software to protect customer information during data transfer by encrypting information.

Tiim Group will protect your personal data with security protection methods appropriate to the importance of the data, preventing unauthorized access, disclosure, modification or use.

In case the information server is attacked by hackers leading to loss of customer personal data, Tiim Group will be responsible for reporting the incident to the investigating authorities for timely handling and notification to customers. known goods.

Tiim Group is responsible for handling and fixing problems immediately when hackers break in or attack due to arising from the user's access environment, errors arising from internet connections and illegal spyware. other laws; At the same time, there are measures to restore data when hackers attack, delete or change information.

9. Means and tools for customers to access and correct their personal data

Customers have the right to check, update, adjust or cancel their personal information by:

- Log in to your personal account registered online.

- Or contact Tiim Group to do this.

It is important for customers to protect themselves from access to password information when they share a computer with many people. At that time, Customers must make sure to log out of their account after using Tiim Group's services.

10. Mechanism for receiving and resolving customer complaints

Customers have the right to send complaints to Tiim Group.

When receiving these complaints, Tiim Group will take timely measures.

Tiim Group is not responsible nor will we resolve any complaints related to customer rights if it is deemed that the customer's personal data provided upon initial registration is inaccurate.

Any disputes arising between Tiim Group and customers will be resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to the competent People's Court for resolution.

11. Policy amendments and additions

Except where otherwise prescribed by law, Tiim Group has the right to amend and supplement this Personal Data Privacy Policy at any time and publicly announce it on Tiim Group's website or by other appropriate means (if any) without prior notice or your consent.

We encourage and recommend that you visit our website periodically and regularly to update our latest policies on the security and processing of data and personal information.